Introduction

  • This service charter is a commitment by the Authority to offer to provide quality and timely services to our customers and stakeholder.
  • It therefore enumerates the services offered by the Authority and details the requirements of the customer and the Authority.
  • The charter also specifies the service time frame and details how to seek redress whenever need arises all with a view to ensuring customer satisfaction.
  • The charter is available in both English and Kiswahili so as to facilitate customer understanding on the services we offer.
  • The charter was launched together with the strategic plan on 22nd May 2012 in a colorful ceremony presided over by Hon.prof.Margaret Kamar, EGH, MP Minister for Higher Education,Science and Technology.

National Biosafety Authority Service Charter

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